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I tried to cancel the automatic renewal immediately, but couldn’t because it involved cancelling my profile, which of course I wanted to use I tried the site for a while but found it to be full of fake profiles and people trying to lure me off the site. “Then, towards the end of May, I received a mail from them saying my membership had expired and automatically been renewed because I had failed to notify them at least 24 hours in advance that I wanted to cancel.
They had tried to take R1 014 from my account, but had been blocked.
“Users can find more information on pricing and cancellation by visiting our help centre or website.” Elite Singles is violating our domestic laws.For app payments, these can be cancelled via Google Play or i Tunes depending on operating system.We have implemented these policies in line with South African law; however, we do feel it is only fair to be more lenient if our users fail to cancel within the stated cancellation period.“We lonely singles who sign up for online dating are not just preyed on by opportunists, but the sites themselves are dodgy,” Bianca* told me.
“On November 20 last year, I signed up with Elite Singles after a friend recommended them, saying they were more expensive than other sites, but basically the profiles you encounter there are of a bit of a higher calibre and you get fewer chancers looking to take advantage etc.
She said the site was vague, their practices were unfair and they failed to inform her of the tariff increases. The following day, Elite Singles told her she was wrong not to have realised they were entitled to the automatic renewal payment but, as a gesture of goodwill, they would write off her case. I hope they get shut down or else forced to at least comply with our laws!